STAR FY09 Budgeting FAQs

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Budget Input Tips:

·         You must be in the correct application (Financial or Salary) to be able to see the correct Input Schedules & Reports

·         Always Refresh (and wait for Refresh to complete) before you start typing in an input schedule

·         When saving budget to database, wait for “Success” confirmation message

·         Best practice: close and reopen the input schedule between accounts

 Citrix and Login Questions:

  • Q: Why does my screen just show white blocks where there were windows?
  • A: Please change your Citrix application settings to use the “Local Client” instead of the Java Client on Citrix login page (under Advanced Options)  (https://cag.asu.edu).


  • Q: The Citrix login page tells me I don’t have the Citrix MetaFrame client installed
  • A: If the Citrix page tells you to install the Metaframe Client, but you already have installed it, do not re-install.  Just log in as you normally would.  If you attempt to install it and you see the screen below, you can click “cancel” and log in.



  • Q: After I log in to BPC for Excel, I see a blank screen instead of the globes.

·         A: This is OK.  As long as the Action Pane appears on your screen, you are fully logged in.  In order to go to the “home” state of BPC for Excel, in which the globes and top-level menus appear, click on the “home” icon at the top of the Action Pane.


Budget Input questions:     

      ·         Q: When will I be able to see changes I made in PeopleSoft / Advantage?

·         A:  STAR data is updated from the Data Warehouse each morning, so each day you should be able to see in STAR any changes that were made in Advantage or PeopleSoft through the previous day.

      ·         Q: Why can’t I see group positions in STAR?

·         A:  Any position that belongs to a “group” Jobcode (see list below) is not being brought into STAR, as these group positions are not being budgeted individually. 

  • Group Jobcodes (Positions attached to these Jobcodes do not appear in STAR): 892300, 892310, 892320, 892330, 894800, 894900, 894901, 894902, 897900, 897901, 897902, 981000, 982000, 983000, 984000, 985000, 989001, 989002, 989003, 989004, 989500, 989556, 989557, 994810, 994883, 994884, 994885


·         Q: How do I budget group positions in STAR?

·         A:  To budget for group positions in the STAR input schedule, go to the “Group Positions” section and input the budget on the appropriate line.

 


Data as of July 17, 2008