STAR FY09 FAQs

• Q: The Citrix login page tells me I don’t have the Citrix MetaFrame client installed

·         A: If the Citrix page tells you to install the Metaframe Client, but you already have installed it, do not re-install.  Just log in as you normally would.  If you attempt to install it and you see the screen below, you can click “cancel” and log in.

• Q: After I log in to BPC for Excel, I see a blank screen instead of the globes.

A: This is OK.  As long as the Action Pane appears on your screen, you are fully logged in.  In order to go to the “home” state of BPC for Excel, in which the globes and top-level menus appear, click on the “home” icon at the top of the Action Pane.

• Q: I can’t see my network drives when I try to save a document.

·         A: Occasionally Citrix does not correctly map your drives when you log in to STAR.  You will need to close STAR, log off of Citrix, and then log back in. 

• Q: I can’t see my printers when I try to print a document.

·         A: Occasionally Citrix does not correctly map your printers when you log in to STAR.  You will need to close STAR, log off of Citrix, and then log back in. 

• Q: I can’t copy from STAR and paste into regular Excel.

·         A: This usually happens for one of two reasons:

1.       Citrix did not correctly map your drives when you logged in to STAR.  If this is the case, you will need to close STAR, log off of Citrix, and then log back in.  OR

2.       Your Citrix file security is set incorrectly.  If this is the case, you will need to perform the following steps:

      2a.  Open the Program Neighborhood Connection Center using this icon that appears in the taskbar at the bottom right of your screen (to the left of the clock)    

     2b.  In the Program Neighborhood Connection Center dialog box, click on “File Security” on the right side of the screen.   

       2c.  In the Client File Security dialog box, choose “Full Access” and “Never ask me again.”  Click OK.

 

 

2d.       In the Program Neighborhood Connection Center dialog box, click OK to close the box.

2e.       If you have STAR open, close STAR, log off of Citrix, and then log back in.

 

Reporting Questions:

·         Q: How can I copy static data from STAR into regular Excel?

·         A: Highlight the cells that you would like to copy in your STAR report, then from the Edit menu, choose Copy.  Then go to regular Excel, and from the Edit menu, choose Paste (note: this procedure will paste both data and formats, though some colors or other aspects of formatting may be slightly altered).

 

 ·         Q: Why don’t I see the report I’m looking for in STAR?

·         A: You must be in the correct application (Financial, Salary, or Planning) to be able to see the associated Reports.  At the top of the Current View, make sure you have selected the correct Application.

 

 ·         Q: Why do I see the error “#NODATA” in the cells on the report I created from the Any by Any dynamic template?

·         A: This error message will appear in the first column if you have asked the report to expand to more columns than it can handle; it will appear in the first row if you have asked the report to expand to more rows than it can handle (e.g., you are displaying Entity in the columns and have chosen a parent Entity that has 300 children; the report cannot create 300 columns).

  General Questions:

·         Q: When will I be able to see changes I made in Advantage?

·         A:  STAR data is updated from the Data Warehouse each morning, so each day you should be able to see in STAR any changes that were made in Advantage through the previous day.

 

·         Q: Where can I see Personal Services Budget vs. Actual by Position?

·         A:  You must use the FY09 BPC Report in myReports to see Budget vs. Actuals.  STAR does not contain Actuals by Position; it contains only the Original Budget by Position.  The STAR Salary application is not updated after Original Budget entry is complete.